Salesforce pressured by AI concerns, but CEO sees opportunities - WSJ
Bildkälla: Stockfoto

Salesforce pressured by AI concerns, but CEO sees opportunities - WSJ

CRM specialist Salesforce’s stock has fallen about 28 percent this year amid concerns that AI will hurt its business model. The company’s sales are largely based on licenses per employee, while AI is expected to reduce the need for staff among customers.

CEO Marc Benioff, however, dismisses the concerns and says that AI instead strengthens the offering, the Wall Street Journal reports.

He says that the leading AI laboratories would not be able to replace what Salesforce offers even if they wanted to. This includes, among other things, “coding together” their own sales management software that could compete with Salesforce in terms of security, regulatory compliance and other important functions.

“People think we have our backs against the wall, but in reality the opportunities have never been greater,” Benioff said in an interview with the newspaper.

The company is also investing in its own AI solutions, with the Agentforce platform so far reaching 23,000 of a total of 150,000 customers, and plans to launch a new AI platform later this year.
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